Contact
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Get in touch
Frequently Asked Questions
Orders ship from Whistler, BC within 1–2 business days. Frames and complete bikes go out fully insured. Delivery time depends on your location and the method you pick at checkout.
Tracking lands in your inbox the moment your order leaves the shop. Use it to follow your frame, bike, or kit all the way to your door.
Unused gear in original condition comes back within 30 days. Frames and complete builds are final sale once assembled — talk to us about fit or sizing before you order.
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Shipping & Delivery
Orders ship from Whistler, BC within 1–2 business days. Delivery time depends on your location and the method you pick at checkout. Frames and complete bikes ship fully insured.
We ship worldwide and work with dealers across the globe. Availability and rates for your region show up at checkout. Looking for a local shop? Reach out and we'll point you to a dealer.
Shipping is calculated by weight, destination, and the option you choose. Frames and complete bikes ship insured. You'll see the exact cost before you check out.
Yes. Tracking lands the moment your order leaves the shop, so you can follow your frame, bike, or kit the whole way home.
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Returns & Exchanges
Unused gear in original condition comes back within 30 days. Frames and complete builds are final sale once assembled — talk to us about fit or sizing before you order.
Drop the crew a line with your order number and we'll sort out the return. A real person from the Bike Shed walks you through it.
Happy to swap sizes on apparel and kit where we have stock. Hit us up and we'll get the right fit dialled. Unsure on frame sizing? Ask us before you order.
Once your return lands back at the shop, give us a few business days to inspect it and process the refund. Final timing depends on your payment provider.
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Sizing, Geometry & Fit
Geometry charts with reach, stack, and chainstay numbers live on every frame page. Stuck between sizes or chasing a specific feel? The Bike Shed crew rides these trails — drop us a line and we'll dial it in.
Yes. Every Chromag frame carries a 3-year warranty against manufacturing defects, plus a crash replacement program if you put one down hard. We build them to last and stand behind them.
Sorry to hear it. Send us your order number and a few photos of the issue and we'll sort the warranty claim out fast. We build them to last and stand behind them.
Yep. Gift cards come in a range of denominations, available right here in the shop and delivered digitally — sorted for the rider who's picky about their kit.
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The Bike Shed & General
The Bike Shed is our complete custom build program — spec a Chromag frame into a full bike, dialled to how you ride. Tell us your terrain and we'll help you build it.
Hit "Forgot password" on the login page. A reset link gets sent to the email tied to your account.
Questions on geometry, fit, or a custom build? The crew in the Bike Shed rides the same trails you do — drop us a line and a real person gets back within one business day.
Our home shop is in Whistler, BC, and our frames and components are stocked by dealers worldwide. Reach out and we'll point you to your nearest one.
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